How long will my order take to arrive?

We make sure to process your order as quickly as possible. Order will arrive at the delivery address within 2-15 working days depending on the country and pin code. We ship throughout the week except on Sundays and public holidays. To ensure that your order reaches you in good condition and in the least time possible, we ship solely through reputed courier partners.

Public holidays are as applicable in India.

Do you ship to PO Box Addresses?

Unfortunately, we are unable to ship to a PO Box address.

I shipped my order to the wrong address. Can you reship my order?

We can only accommodate an address change request prior to dispatch of product(s) from our warehouse.

Please raise the request by:

  1. Email us on queries@ikaiasai.com with your details and updated shipping address
  2. Call us on our customer care number +91-8693862041 and we will assist you with your address change request

Will I have to pay shipping charges for delivery in India?

We offer free shipping under standard delivery in India. However, shipping charges are applicable for express(faster), customized and guaranteed deliveries. Express, customized and guaranteed deliveries are available at select few locations in India. Contact our customer care at +91-8693862041 or email us at queries@ikaiasai.com for more detail.

Do you ship outside India?

We ship outside India in a selective manner. For shipments to customers, we only ship to India and the United Kingdom and for shipments to businesses and retailers we ship globally.

For retail orders, please email us at sales@ikaiasai.com.

What are shipping charges for delivery outside India?

Shipping charges are applicable on all international orders. Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

Where is my order?

You will receive an email notification from our logistics partner as soon your order gets handed over to our courier partners. Alternatively, you may call us on our customer care at 91-8693862041 and/or email us at queries@ikaiasai.com.

Are there any hidden costs for products being sold at Ikai Asai?

All prices mentioned on the website are inclusive of taxes and delivery charges under standard delivery in India. For international orders, custom duties and taxes are not included in your order and are over and above the shipping charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery.

When will you ship my order?

We ship confirmed orders within 1-2 business days and we ship throughout the week except Sundays and public holidays. Cash on delivery (COD) orders are only shipped after phone number and address verification. We request you to provide your correct phone number so that verification of COD orders can happen smoothly. COD facility is available only for select pin codes within India. All International orders need to be prepaid.

My order is a gift order. What extra arrangement you do for it?

You can add a personal message while placing your order. We will dispatch your gift-order with your message printed on a gift card.

I don’t want recipient to receive invoice/package value as it’s a gift. Can this be done?

Unfortunately, it is mandatory for all packages to be dispatched with invoices as per government regulations. Contact our customer care at +91-8693862041 or email us at queries@ikaiasai.com for more detail.

FAQ’s for COD (Cash/Collection On Delivery) Order:

Cash on delivery is a payment method where you pay for an order in cash at the time of delivery.

Do you provide Card on Delivery services?

We are currently offering card on delivery services at limited pin codes in Bengaluru, Delhi and Mumbai in India. Please check with our customer care at +91-8693862041 if you can pay by card on delivery. Card on delivery facility is unavailable for delivery address outside India.

Why is COD option is not available at my location?

Our reach in terms of COD facility is limited and as per the reach of our logistics partner. When you enter your pin code while ordering, we will tell you whether COD option is available at your location or not. If your location is not supported by COD option, please change your mode of payment.

Is there any additional charges for COD orders?

No

Do you accept Cheque for the payment instead of cash?

No, we only accept valid Indian currencies.

Is there any limit for COD orders?

Yes. COD is only applicable for order value under Rs 20,000.

What do I do if no one is at home during order delivery?

Our delivery person will call you while making a delivery attempt. You can let them know your preferred date of delivery. Alternatively, you can inform our customer care at +91-8693862041

Important points to ensure that your COD transaction goes smoothly:

  • Confirm your order via phone or email when our customer support representative contacts you for order confirmation. Please provide an alternate contact number in case your primary number is unreachable.
  • Please ensure that the mobile number that you provide for your COD order is available and answered
  • Your address and landmark should be clear. It will help us locate you easily and ensure a smooth process
  • Please keep the COD amount ready at the designated address. If you are not available at the time of delivery, please assign somebody at your delivery location with the COD amount ready

CANCELLATION POLICY

We can accommodate an order cancellation request only in cases where the product(s) has not yet been dispatched from our warehouse. Please raise the request by:

  1. Email us your cancellation request at queries@ikaiasai.com or call us at +91-8693862041
  2. Chat with our customer support representative on our website to raise cancellation before dispatch

RETURN POLICY

At Ikai Asai, we want our customers to be happy and satisfied with every purchase. If you aren’t satisfied with your purchase, you can simply initiate a return request within 7 days of delivery. However, all international orders are non-returnable.

How do I initiate return for an item delivered in India?

We will happily accept returns up to 7 days from the day that you received your product. You can request a product return through the following options:

  1. Call our toll-free customer service helpline on +91-8693862041 and request for your product(s) to be returned
  2. Email your cancellation request at queries@ikaiasai.com
  3. Chat with our customer support agent on website to raise return request

We will email you a confirmation of your return as soon as it is processed.

What is the return process?

  1. Raise a return request with customer care or our website through chat
  2. Prepare package with original packaging, tags, and invoices
  3. Attach return label over the package
  4. Hand over the package to our logistics partner

Do you arrange reverse pickups for return?

Yes, we do arrange reverse pick-ups for selected locations. You can check if your location has this facility by contacting our customer care. In case reverse pick up cannot be arranged at your location, you need to ship the product back to us. We’ll reimburse your courier charges up to Rs 400 upon submission of courier invoice to us.

How many reverse pick up attempts do you make?

We’ll make three pick up attempts. If reverse pick up doesn’t happen in three attempts, you will have to courier the product back to us.

What are return conditions?

All items eligible for return must be returned with price tags, craft cards, etc. in the original box/package as delivered to you. 

What items can I return?

Not all items are eligible for returns. Paintings, exclusive items, customised and bulky products are not eligible for returns.

Please contact our customer care at +91-8693862041 for more information and to check if your item is eligible for a return.

Where do I send returns?

Please send the item(s) to our return centre mentioned below:

Ikai Asai

Svatantra Online Services Pvt. Ltd.,

Warehouse# H2, Mahindra Logistics Ltd,

Sai Dhara warehousing, Near Shangrila Resort,

Bhiwandi-421302

When Can I expect refund for returned items?

Once we have received your returned item(s) in an acceptable condition at our warehouse, we will initiate the refund amount. We aim to complete the refund process within 15 days from the confirmation of return request.

IMPORTANT NOTE:

  1. Refunds will not be issued if the returned products have been found to be altered in any way before being returned to our logistics partners
  2. We will not be able to accept returns of customised products
  3. No returns will be accepted after the 7-day returns window i.e. if the 7 days post-delivery of order has expired
  4. All returned products go through quality check at our return centres. Refund will be issued only for products which passes the check at our return centres
  5. All return products must be returned in original packaging along with product tags, etc. as received originally

What happens if my item arrives damaged or incomplete or wrong product?

We advise the customer to check the quality/quantity of the product against the invoice before accepting the package from our logistics partner. In case of any discrepancy, please leave a suitable remark with your signature when you have receive the product from our logistics partner.

Please notify us immediately in case of damaged, incomplete and/or incorrect product. You may do so by:

  1. Call us on our toll-free customer service helpline at 91-8693862041 and raise a complaint
  2. Email your complaint on queries@ikaiasai.com
  3. Chat with our customer support representative on our website

We will be happy to replace any damaged product(s) depending on availability of the ordered item(s). In case we are unable to replace your damaged product(s), we will arrange for a reverse pickup of your damaged product(s), verify the damage on receipt at our warehouse and provide you with a full refund within 15 working days.

Any products that might be missing from your order will be shipped as soon as possible. Do keep in mind that we might be shipping your order via multiple packages. Please do check with our customer service representative to ensure that the product(s) you believe to be missing from your order are not being shipped to you via another package.

What if my replacement item is out of stock now?

We’ll initiate a refund if the item is not available.

Disclaimer: All policies are subject to change without prior notice.

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