PRIVACY POLICY

Svatantra Online Services Private Limited (“Company”) respects your privacy and is committed to protecting it through our compliance with this policy. We have adopted the following Privacy Policy, which is applicable to all Personally Identifiable Information (‘PII’) that you provide to the Company through “WWW.IKAIASAI.COM” (the "Website"). You must also review and accept our Website Terms  as it is also applicable and govern your use of the Website.

This Privacy Policy does not apply to any PII that you may provide to third parties (including Company’s Group Entities), such as through other sites linked to the Website. Please be aware that if you choose to visit such third party sites, you should contact such third parties directly to determine their respective privacy policies because that third party's privacy policy and not our Website's will govern your activities and any PII you disclose while visiting the third party site.

This privacy policy explains the purposes for which the Company processes your PII through its Website.

1. Purpose of collection and processing

We may collect your title, name, gender, date of birth, email address, mobile number, address location and other PII to operate, provide, develop, and improve the products and services that we offer to you. These purposes include:

a. Purchase and delivery of products and services: 

We use your PII to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

b. Provide, troubleshoot, and improve our Services: 

We use your PII to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our Services.

c. Recommendations and personalization.

We use your PII to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with the Company

d. Communicate with you.

We use your personal information to communicate with you in relation to the Services including delivery, queries, complaints etc via different channels (e.g., by phone, e-mail, chat).

e. Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.

f. Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, the Company, and others.

g. to evaluate your candidature for prospective career opportunities with us;

h. to protect our vital interest

The PII collected for the aforesaid purposes will not be posted in areas of the Website viewable by the public or users of the Website.

2. How we collect your personal data:

We collect Data in the following ways:

A. PII is given to us by you;

The Company may collect your PII in several ways from your use of this Website, for instance:

a. when you contact us through the Website (through any form vis. e-mail address, hyperlink or social media address posted therein);

b. when you register with us to receive products and/or services of any of the Aditya Birla Group Companies;

c. when you complete surveys conducted by or for us;

d. when you elect to receive any communications (including any newsletter, promotional offers) from us and

e. information as may be voluntarily provided b you

B. PII is collected automatically pursuant to your visit to the Website.

We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address and the way you use and interact with its content, namely:

a. Our web servers or affiliates who provide analytics and performance enhancement services collect IP address, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. The Company uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of the Website.

b. We may collect your PII automatically via Cookies, in line with the cookie settings on your browser. For more information about Cookies, please see the section below, titled “Cookies”.

3. Use of Cookies 

This Website may place and access certain Cookies on your computer and uses them to improve your experience of using the Website. Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as-intended. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser. The Website collects the following Cookies:

4. Transfer of personally identifiable information

Information about our customers is an important part of our business and we are not in the business of selling our customers’ PII to others.

a. Third-party service providers - To enable us to provide you enhanced and secured user experience, we may enter into contract with various third party vendors from time to time. Such engagement may involve sharing of your PII. To the extent a third party has access to your PII, we will ask them to treat it at least as protectively as they treat personally identifiable information they obtain from their other authorized sources.

b. Business Transfers - It is possible that the Company could merge with or be acquired by another business entity. Should such a combination occur, you should expect that some or all your PII will be shared with such entity, in order to continue to maintain and provide access to the Website.

c. Protection of the Company and Others: We release account and other PII when we believe release is appropriate to comply with the law; enforce or apply our Terms and other agreements; or protect the rights, property, or safety of the Company, our users, or others.

5. DATA RETENTION POLICY

We will retain data for a reasonable time and/or as may be statutorily required to be maintained as per applicable law/ or arising out of legitimate purposes. We shall take reasonable steps to delete or permanently de-identify PII that is no longer needed, including that processed by third party vendors engaged by the Company from time to time. We may also be required to disclose your PII to the government, law enforcement agencies, etc.

6. CHANGING YOUR PERSONALLY IDENTIFIABLE INFORMATION

The Company gives you the ability to edit your PII at any time, a request thereto should be made at Website. We will, however, retain in our files and databases PII you have requested to remove in order to use it in some circumstances, such as to resolve disputes, troubleshoot problems, and enforce our Terms and Conditions of Use. Further, such prior PII is never completely removed from our databases due to technical and legal constraints, including stored "back up" systems. Therefore, you should not expect that all your PII will be completely removed from our databases in response to your requests.

7. DATA SECURITY

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access. We are committed to protecting your PII in our custody and have taken reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your PII from unauthorized access, alteration, transmission and deletion. We use encryption at relevant points to protect your data. We have a process for regularly testing the effectiveness of our technical and organisational measures for ensuring the security of the processing.

8. DISCLAIMER

To protect your privacy, as stated above, we will take best efforts and adopt best Industry Standards Information Practice, however you understand that 100% security does not exist over internet. You are responsible for protecting your PII and you should not share your login credentials and/or leave your personal devices unattended while you are accessing the Website, etc. The Company does not guarantee, and you should not expect in the event of malware attack or negligence on your part that your PII will remain private.

9. YOUR CONSENT

By accepting this Privacy Policy and our Terms, you expressly consent to our use and disclosure of your PII in the manner prescribed in this Privacy Policy.

10. RIGHTS UNDER APPLICABLE LAWS:

We are processing your personal data basis the consent you have provided by accepting this Privacy Policy.

We acknowledge your right to access, rectification, erasure, restriction of the processing, data portability and object to the processing of your personal data. However, these rights are not absolute in nature and are subjected to contract, applicable legislation, record keeping requirement under applicable statutes, ongoing disputes or potential disputes the Company may foresee. To exercise these rights with respect to your personal data you may contact customer care services of the Company. 

In the event of any misconduct/fraud/cybercrime, etc. on your part, the Company shall be at liberty to use your PII as evidence in the Court of law and shall also be entitled to carry out investigations/ inquiries as it deems fit with the help of private agencies or authorities as it deems fit. By you consenting to this Privacy Policy, you agree to sharing of your PII for the aforesaid purposes and understand that exercise of your rights to that extent shall be restricted.

11. QUESTIONS AND GRIEVANCES/ RIGHT TO LODGE A COMPLAINT

In the event, you are of the view that your PII is not processed in accordance with the purposes as disclosed in this Privacy Policy or if you have any query related to your privacy of information or in relation to your rights under applicable law, please feel free to contact us at: www.IKAIASAI.com-Customer Care Services.

Customer care: +91 8693862041

queries@ikaiasai.com

Address: Level 17, Sunshine Tower, Senapati Bapat Marg, Dadar West, Parel, Mumbai, Maharashtra- 400013

12. NOTIFICATION OF CHANGES