At Ikai Asai, we want our customers to be happy and satisfied with every purchase. If you aren’t satisfied with your purchase, you can simply initiate a return request within 7 days of delivery. However, all international orders are non-returnable.
How do I initiate return for an item delivered in India?
We will happily accept returns up to 7 days from the day that you received your product. You can request a product return through the following options:
- Call our toll-free customer service helpline on +91-8693862041 and request for your product(s) to be returned
- Email your cancellation request at email@example.com
- Chat with our customer support agent on website to raise return request
We will email you a confirmation of your return as soon as it is processed.
What is the return process?
- Raise a return request with customer care or our website through chat
- Prepare package with original packaging, tags, and invoices
- Attach return label over the package
- Hand over the package to our logistics partner
Do you arrange reverse pickups for return?
Yes, we do arrange reverse pick-ups for selected locations. You can check if your location has this facility by contacting our customer care. In case reverse pick up cannot be arranged at your location, you need to ship the product back to us. We’ll reimburse your courier charges up to Rs 400 upon submission of courier invoice to us.
How many reverse pick up attempts do you make?
We’ll make three pick up attempts. If reverse pick up doesn’t happen in three attempts, you will have to courier the product back to us.
What are return conditions?
All items eligible for return must be returned with price tags, craft cards, etc. in the original box/package as delivered to you.
What items can I return?
Not all items are eligible for returns. Paintings, exclusive items, customised and bulky products are not eligible for returns.
Please contact our customer care at +91-8693862041 for more information and to check if your item is eligible for a return.
Where do I send returns?
Please send the item(s) to our return centre mentioned below:
Svatantra Online Services Pvt. Ltd.,
Warehouse# H2, Mahindra Logistics Ltd,
Sai Dhara warehousing, Near Shangrila Resort,
When Can I expect refund for returned items?
Once we have received your returned item(s) in an acceptable condition at our warehouse, we will initiate the refund amount. We aim to complete the refund process within 15 days from the confirmation of return request.
- Refunds will not be issued if the returned products have been found to be altered in any way before being returned to our logistics partners
- We will not be able to accept returns of customised products
- No returns will be accepted after the 7-day returns window i.e. if the 7 days post-delivery of order has expired
- All returned products go through quality check at our return centres. Refund will be issued only for products which passes the check at our return centres
- All return products must be returned in original packaging along with product tags, etc. as received originally
What happens if my item arrives damaged or incomplete or wrong product?
We advise the customer to check the quality/quantity of the product against the invoice before accepting the package from our logistics partner. In case of any discrepancy, please leave a suitable remark with your signature when you have receive the product from our logistics partner.
Please notify us immediately in case of damaged, incomplete and/or incorrect product. You may do so by:
- Call us on our toll-free customer service helpline at 91-8693862041 and raise a complaint
- Email your complaint on firstname.lastname@example.org
- Chat with our customer support representative on our website
We will be happy to replace any damaged product(s) depending on availability of the ordered item(s). In case we are unable to replace your damaged product(s), we will arrange for a reverse pickup of your damaged product(s), verify the damage on receipt at our warehouse and provide you with a full refund within 15 working days.
Any products that might be missing from your order will be shipped as soon as possible. Do keep in mind that we might be shipping your order via multiple packages. Please do check with our customer service representative to ensure that the product(s) you believe to be missing from your order are not being shipped to you via another package.